Advanced Management Skills
 Advanced Management Skills seminars are designed for managers who are already grounded in the fundamentals of their jobs and are four-hour blocks of instruction which cover the following management knowledge areas:
Communication
Interpersonal Communication Processes, Barriers to Effective Communication, Strategies for Individual Communication, Strategies for Group Communication, Improving Employee Communication Skills.
Conflict Management
Sources of Conflict, Types of Conflict in Organizations, Conflict Resolution Strategies, Coping with Conflict, Positive and Negative Aspects of Conflict, Managing Team Conflict.
Dealing with the Problem Employee (Counseling, Discipline, and Discharge)
Benefits of Good Discipline, Positive Approaches to Discipline, Progressive Discipline Systems, Legal Requirements, Documenting Serious Incidents, Minimizing Grievances, Techniques for Maintaining Good Employee Discipline.
Implementing Change and Change Management
Change as an Inevitable Process, Planning for Change, Why Employees Resist Change, Force Field Analysis, Strategies for Reducing Resistance to Change, Model for Implementing Change, Organizational Development Activities, Change and the Supervisor.
Improving Planning and Decision Skills
Problem Identification, Gathering Information, Developing Feasible Alternatives, Evaluating Alternative Solutions, Creative Decision Making, Choosing and Implementing Alternatives, Group Decision Making, Pitfalls to Avoid in Decision Making.
Legal and Regulatory Issues for Mid-Level Managers
Introduction to the Legal Issues Affecting Employment Practices, Employer Rights and Responsibilities, Consequences of Noncompliance, Employee Handbooks and Policies, Training Supervisory Personnel to Avoid Violations, Latest Developments, Dealing with Problem Employees.
Planning Skills and Time Management Planning Effective Projects, Tools for Project Planning, Common Planning Errors and Mistakes, Dealing with Resource Constraints, Task Scheduling, Critical Task Analysis, Developing Effective Controls, Strategic versus Tactical Planning.
Team Building
Model of Work Team Effectiveness, Types of Teams, Characteristics of Effective Work Teams, Team Member Roles, Stages of Team development, Benefits and Costs of Teams, Factors Reducing Team Effectiveness, Building Team Goals.
Union Free
Comparison of Organized and Nonunion Enterprises, Reasons Employees Join or Form Unions, Proactive Measures to Avoid Unionization, Restrictions and Rights During an Organizing Campaign, The Organizing Process Explained, Overview of the Legal Environment, Building Management Commitment to being Union Free.
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